Shipping policy

At Clean Fit Hub, we know that bridal accessories are often purchased in connection with important dates and carefully planned events. A veil needed for a bridal portrait, gloves selected for a ceremony, or a headpiece chosen to complete a wedding ensemble may need to arrive with enough time for inspection and preparation.

This Shipping Policy explains our shipping charges, order processing practices, delivery expectations, and procedures for shipment-related problems.

1. Shipping Rates

Clean Fit Hub currently provides:

Orders of $10.00 or more: Free shipping.

Orders below $10.00: A shipping charge of $5.99 applies.

The applicable shipping charge will be presented during the ordering process where applicable.

2. Order Processing

As a proposed standard processing timeframe, orders are generally expected to be prepared for shipment within approximately 1–3 business days after successful order confirmation.

Processing time refers to the time required to prepare merchandise for shipment. It is separate from carrier transit time.

Orders may require additional processing time during periods of unusually high demand, holidays, promotional events, operational interruptions, inventory verification, or circumstances beyond our reasonable control.

3. Estimated Transit Time

As a general planning estimate, domestic shipments may take approximately 3–7 business days in transit after processing.

These are estimates rather than guaranteed delivery dates.

Customers planning for a wedding, ceremony, photo session, or other fixed event should place orders sufficiently in advance to account for potential carrier or processing delays.

4. Shipping Confirmation

When shipment information is available, customers may receive a shipping confirmation or tracking information through the contact information associated with the order.

Tracking information may not update immediately after an order leaves our facility. A carrier may require time to scan and register the package within its network.

5. Address Accuracy

Customers are responsible for providing an accurate and complete delivery address.

Please review:

  • Recipient name;
  • Street number;
  • Apartment, suite, or unit number;
  • City;
  • State;
  • ZIP code;
  • Any other information needed for delivery.

If an address needs to be corrected, contact [email protected] as quickly as possible.

We cannot guarantee that an address can be changed after an order has entered fulfillment or been transferred to a carrier.

6. Delays

Delivery dates may be affected by:

  • Severe weather;
  • Carrier congestion;
  • Holidays;
  • Transportation disruptions;
  • Address problems;
  • Regional service interruptions;
  • Customs or regulatory requirements where applicable;
  • Incorrect customer information;
  • Security incidents;
  • Events outside our reasonable control.

A carrier delay does not automatically mean that an order is lost.

7. Lost or Missing Packages

If tracking indicates that a package has been delivered but you cannot locate it, first check:

  • The delivery address;
  • Mailroom or reception areas;
  • Household members;
  • Building management;
  • Neighbors;
  • Safe-delivery locations;
  • Carrier delivery photographs or notes, where available.

If the package remains missing, contact us at [email protected] with the order number and relevant tracking information so that the matter can be reviewed.

8. Damaged Packages

If an order arrives with visible shipping damage, customers should photograph the exterior packaging and the affected merchandise as soon as reasonably possible.

For damaged bridal veils, gloves, or headpieces, please avoid wearing or modifying the product while the issue is being reviewed.

Claims concerning damaged merchandise should generally be reported within 7 calendar days after delivery.

9. Incorrect Items

If you receive a product different from the one ordered, please contact us before using or wearing the item.

Provide:

  • Order number;
  • Product ordered;
  • Product received;
  • Photographs where useful.

We will review the matter and determine an appropriate resolution.

10. Returned Shipments

A package may be returned to the sender because of an incomplete address, failed delivery attempts, refusal, or another delivery problem.

If a package is returned to Clean Fit Hub, we may contact the customer to determine whether reshipment or another resolution is available.

Additional shipping charges may apply to a reshipment when the original delivery failure resulted from incorrect or incomplete customer-provided information.

11. Event-Date Planning

Because bridal accessories may be needed for a specific wedding or ceremony, customers should not rely solely on an estimated delivery date when an item is essential to a fixed event.

We recommend allowing additional time for:

  • Delivery;
  • Inspection;
  • Unpacking;
  • Gentle preparation;
  • Accessory coordination;
  • Potential replacement or return procedures.

Clean Fit Hub cannot guarantee that an order will arrive before a particular wedding, ceremony, photograph session, or event unless an express delivery commitment has been specifically confirmed in writing.

12. Contact for Shipping Questions

Shipping questions may be directed to:

HG & FAMILIA LLC
Attn: KATANIA LATOYA ANDERSON
4942 NW 191ST STREET
MIAMI, FL 33055
United States
Email: [email protected]