Refund policy

At Clean Fit Hub, operated by HG & FAMILIA LLC, we understand that bridal accessories are more than ordinary fashion purchases. A veil, pair of gloves, or bridal headpiece can become an important part of a wedding-day look, and details such as appearance, condition, fit, finish, and presentation matter. Our Return and Refund Policy is designed to provide a clear and practical process when an eligible purchase does not meet your expectations.

This policy applies to purchases made through the Clean Fit Hub website and should be read together with our Terms of Service, Privacy Policy, and Shipping Policy.

1. Eligibility for Returns

Subject to the conditions below, eligible merchandise may be returned within 30 calendar days from the date the order is delivered.

To qualify for a return, an item should generally:

  • Be unused and in substantially original condition;
  • Be free from stains, makeup, perfume, deodorant, perspiration, smoke, pet hair, odors, or other signs of wear;
  • Not have been stretched, altered, cut, dyed, repaired, modified, or otherwise changed after delivery;
  • Include original packaging, protective materials, tags, labels, accessories, and other components where reasonably available;
  • Be suitable for resale in substantially the same condition in which it was received.

Because bridal accessories can be delicate and highly appearance-sensitive, items showing evidence of wear may not qualify for a refund even if they remain generally functional.

2. Bridal Veils

Bridal veils should be handled carefully when considering a return. Please avoid wearing a veil outdoors, applying hairspray or other styling products around it, attaching additional decorations, cutting its length, or altering combs, clips, ribbons, embroidery, edging, or embellishments.

A veil that has been worn at a wedding, rehearsal, photo session, ceremony, reception, or other event may be considered used and may therefore be ineligible for return.

Minor differences in texture, folding, packaging appearance, or temporary creasing caused by shipping do not necessarily constitute a defect. Customers should allow appropriate care or gentle preparation according to any product-specific instructions before determining whether an item is defective.

3. Bridal Gloves

Bridal gloves should be tried on carefully and with clean hands. Please avoid wearing them while applying cosmetics, jewelry, lotions, tanning products, fragrances, or other substances that could leave marks or alter the material.

Gloves that have been worn for an event, stained, stretched, snagged, torn, washed, or otherwise used may not qualify for a return.

Customers should review sizing information and product descriptions before ordering whenever such information is provided on the product page.

4. Bridal Headpieces and Hair Accessories

Headpieces should be inspected before being worn. Customers should not bend, reshape, detach, replace, glue, cut, repaint, or otherwise modify decorative elements if they may later wish to return the item.

Because headpieces may contain delicate decorative components, beads, stones, fabric, wire, combs, clips, ribbons, or similar elements, damage resulting from improper handling, installation, storage, or styling may not be treated as a manufacturing defect.

5. Defective, Damaged, or Incorrect Items

If your order arrives damaged, materially defective, or different from what you ordered, please contact us at [email protected] within 7 calendar days of delivery.

Please include:

  • Your order number;
  • The name of the affected product;
  • A description of the problem;
  • Photographs clearly showing the issue;
  • Photographs of the packaging when shipping damage may be involved.

For an item that arrives damaged, defective, or incorrectly supplied, we may, depending on the circumstances, offer a replacement, refund, return authorization, or another appropriate resolution.

Do not discard damaged packaging before contacting us if the condition of the package may help us evaluate a shipping-related claim.

6. Change-of-Mind Returns

If you simply decide that a product is not suitable for your wedding style, color scheme, accessories, or personal preference, the purchase may still qualify for return if it meets the eligibility requirements above.

Unless otherwise required by applicable law or expressly stated by Clean Fit Hub, return shipping associated with a change-of-mind return is the customer's responsibility.

Original shipping charges, where applicable, may not be refundable.

7. Items That May Be Refused

We reserve the right to refuse a return when an item:

  • Shows signs of use or wear;
  • Has makeup, cosmetics, perfume, sweat, stains, dirt, or other contamination;
  • Has been altered or customized after purchase;
  • Is damaged because of improper handling;
  • Is missing essential components;
  • Has been returned outside the applicable return period;
  • Cannot reasonably be resold because of its condition.

Nothing in this section is intended to restrict any consumer right that cannot lawfully be excluded or limited under applicable law.

8. Return Authorization

Customers should contact [email protected] before sending merchandise back.

Please do not send a return to an address obtained from an old order, third-party website, carrier record, or other source. Return instructions may vary depending on the order and the reason for the return.

The return address currently associated with Clean Fit Hub is:

HG & FAMILIA LLC
4942 NW 191ST STREET
MIAMI, FL 33055
United States

A return may be delayed or rejected if it is sent without sufficient identifying information.

9. Refund Processing

Once an eligible returned product is received and inspected, Clean Fit Hub will determine whether the return satisfies the requirements of this policy.

If approved, the refund will generally be issued to the original payment method.

Please allow approximately 5–10 business days after return approval for internal refund processing. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

A refund confirmation does not necessarily mean that funds will become immediately available in the customer's financial account.

10. Exchanges

If an eligible product is defective or incorrectly supplied, we may offer an exchange when replacement inventory is available.

For ordinary preference-based exchanges, availability is not guaranteed. If the requested replacement is unavailable, a refund or another appropriate resolution may be offered.

11. Order Cancellation

If you need to cancel an order, contact us as soon as possible at [email protected].

Cancellation requests received before fulfillment may be considered where operationally feasible. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible, and the customer may instead need to follow the applicable return procedure.

12. Returned or Refused Shipments

If a shipment is returned to us because of an incorrect or incomplete address, repeated delivery failure, refusal of delivery, or another circumstance attributable to the customer, we may contact the customer regarding available options.

Additional shipping costs may apply when a replacement shipment is requested.

13. No Waiver of Legal Rights

This policy is intended to establish Clean Fit Hub's voluntary return and refund procedures. It does not eliminate, reduce, or waive rights or remedies that consumers may have under applicable federal or Florida law.

Where a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will control.

14. Contact

For return, refund, damaged-product, or exchange questions:

HG & FAMILIA LLC
Attn: KATANIA LATOYA ANDERSON
4942 NW 191ST STREET
MIAMI, FL 33055
United States
Email: [email protected]